Terms of Service

1. Acceptance of Terms

By accessing or using Find Your Employees' services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Updated terms will be posted on our website and take effect immediately upon posting.

2. Scope of Services

Find Your Employees provides staffing and outsourced customer support services including:

• Live Chat Support: Real-time customer assistance via chat platforms
• Email Support: Professional email response and resolution services
• Phone Support: Voice-based customer service and technical support
• Returns & Refunds: Processing returns, exchanges, and refund requests
• Order Management: Handling order inquiries, modifications, and tracking
• Multilingual Support: Customer service in multiple languages

Service Exclusions

Our services do not include:

• Technical development or website modifications
• Legal advice or representation
• Financial advice or investment guidance
• Services outside our defined support channels

3. Service Level Agreements (SLAs)

Response Time SLAs

Resolution Time SLAs

Quality Standards

• Minimum 90% customer satisfaction score (CSAT)
• 95% accuracy in information provided
• Professional communication standards maintained

4. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information about your products/services
• Supply necessary access to systems, tools, and documentation
• Maintain current contact information and emergency procedures
• Provide timely feedback and approvals when requested
• Pay all fees according to the agreed payment terms
• Comply with all applicable laws and regulations
• Notify us promptly of any changes to policies or procedures

5. Pricing and Payment

Fees and Billing

• Fees are based on the service plan selected and usage metrics
• Invoices are sent monthly in advance for recurring services
• Payment is due within 30 days of invoice date
• Late payments may incur a 1.5% monthly service charge

Price Changes

We reserve the right to modify our pricing with 60 days' written notice. Price increases will not affect existing contracts until renewal.

Refunds

Refunds are provided only in cases of material service failures as defined in our SLA. Refunds are calculated pro-rata based on the service period affected.

6. Confidentiality

We maintain strict confidentiality regarding:

• Your customer data and personal information
• Business processes and proprietary information
• Trade secrets and competitive information
• Financial and operational data

Our confidentiality obligations survive termination of services and remain in effect indefinitely.

7. Intellectual Property

• You retain ownership of your trademarks, content, and customer data
• We retain ownership of our methodologies, processes, and proprietary tools
• Neither party may use the other's intellectual property without permission
• We may use aggregated, anonymized data for service improvement

8. Limitations of Liability

Limitation of Damages

In no event shall Find Your Employees' total liability exceed the fees paid by you in the 12 months preceding the claim. We shall not be liable for:

• Indirect, incidental, or consequential damages
• Lost profits, revenue, or business opportunities
• Data loss or corruption not caused by our negligence
• Third-party actions or omissions

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures of third-party systems.

9. Termination

Termination for Convenience

Either party may terminate services with 30 days' written notice. You remain responsible for fees incurred through the termination date.

Termination for Cause

Either party may terminate immediately for:

• Material breach of contract not cured within 15 days
• Non-payment of fees beyond 60 days
• Insolvency or bankruptcy proceedings
• Violation of confidentiality obligations

Post-Termination

Upon termination, we will:

• Cease providing services on the effective date
• Return or securely destroy your confidential information
• Provide transition assistance for up to 30 days (additional fees may apply)

10. General Provisions

Governing Law

These terms are governed by the laws of [State/Province], without regard to conflict of law principles.

Dispute Resolution

Disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Entire Agreement

These terms, together with any signed service agreement, constitute the entire agreement between the parties and supersede all prior agreements.

Severability

If any provision is found unenforceable, the remainder of these terms remains in full force and effect.