Customer Support Pricing Plans
Transparent pricing for professional e-commerce customer support. No hidden fees, no contracts.
Starter
Perfect for growing businesses
- Up to 8h/day coverage (Mon–Fri)
- 1 channel (chat OR email)
- SLA + basic reporting
- English only
Growth
For scaling businesses
- 16h/day or split shifts
- Chat + Email
- Returns & refunds handling
- Multilingual (up to 2 languages)
- Weekly QA & reporting
24/7 Custom
Enterprise-grade solution
- Follow-the-sun coverage
- Chat + Email + Phone
- VIP/Escalations
- Dedicated lead + custom QA
- Compliance add-ons (DPA/CPRA)
Pricing Questions & Answers
Do you work in our existing tools?
Yes, we integrate with all major platforms including Zendesk, Gorgias, Intercom, Freshdesk, and more. Our team is trained on 50+ tools and can adapt to your workflow within 48 hours.
Can you cover nights and weekends?
Absolutely. We offer 24/7 coverage with follow-the-sun support across multiple time zones. Our custom plans include weekend and holiday coverage options.
How do you train agents on our brand?
We conduct comprehensive brand onboarding including product training, tone of voice guidelines, custom scripts, and weekly QA sessions to ensure consistent quality.
Do you handle refunds and returns?
Yes, we manage the complete returns process according to your specific policies, including refund processing, RMA handling, and exception approvals.
Do you support multiple languages?
English is included by default in all plans. We offer native-level support in Spanish, French, German, Portuguese, and other languages upon request.
Not sure which plan fits?
Let our experts analyze your needs and recommend the perfect solution for your business.
Request a Free Consultation