Customer Support Services

Comprehensive support solutions designed specifically for e-commerce brands to deliver exceptional customer experiences.

Live Chat & Email

  • SLA-based reply times with guaranteed response
  • Custom macros and templated responses
  • CSAT tracking and quality monitoring

Phone Support

  • Professional call handling and routing
  • Call recording and quality assurance
  • Dedicated phone lines for your business

Returns & Refunds

  • Policy-driven resolution workflows
  • RMA processing and tracking
  • Automated refund approvals within limits

Order Management

  • Order status updates and tracking assistance
  • Product exchanges and modifications
  • Out-of-stock notifications and alternatives

VIP & Escalations

  • Priority queues for high-value customers
  • Special workflows for complex issues
  • Senior agent intervention protocols

Multilingual CX

  • EN/ES/FR/DE/PT native speakers
  • Additional languages available on request
  • Cultural adaptation and localization

What Our Clients Say

"They cut our first reply time to under 2 minutes. Huge impact on customer satisfaction and conversion rates."

Sarah Johnson

Shopify DTC Brand

"Outsourcing to them saved us $2k/month in staffing costs while improving our service quality significantly."

Mike Rodriguez

Amazon Seller

"Our CSAT went from 82% to 92% in just 3 months. Their team really understands customer experience."

Lisa Chen

Subscription Box Company

Ready to Transform Your Customer Support?

Let's discuss how our services can be tailored to your specific business needs and customer base.